Refund Policy

Effective: August 2, 2026 · Last updated: August 2, 2026

This Refund Policy explains the circumstances under which we may issue refunds for paid licenses of software products and services provided through ahuange.com (the "Service"). The Service is operated by an individual developer.

For the legal terms governing your use of the software, see our Terms of Service. For how we handle your data, see our Privacy Policy.

1. Digital Product Notice

The software is a digital product. Upon purchase, a license is generated for your order and — when you choose to activate it — bound to your device using a hardware fingerprint (see Section 1 of our Terms of Service). Because the license is generated and becomes usable immediately, refunds are handled differently from physical goods. In particular, once a license has been generated for your order, it cannot be revoked or cancelled, regardless of whether it has been activated on any device, except in the limited circumstances described in Section 2.

Certain consumer protection laws in some jurisdictions (such as the EU Consumer Rights Directive and similar laws) provide a withdrawal right for digital content. Where applicable, this right may not apply once you have downloaded, installed, or activated the software and consented to waive the withdrawal right during the ordering process, to the extent permitted by applicable law. Nothing in this Policy limits any non-waivable consumer rights you may have under applicable law.

2. When You May Request a Refund

You may be eligible for a refund if any of the following applies:

• Software does not function as described: The software has a material defect that prevents it from performing its core described functions, and we are unable to provide a working solution or fix within a reasonable time.
• Material misrepresentation: The software's actual functionality differs materially from what was described on the product page at the time of purchase.

Each request is evaluated individually. We may request additional information (such as screenshots, error messages, or order details) to assess your request.

3. When Refunds Will Generally Not Be Granted

To keep prices fair for all users, refunds are generally not available in the following situations:

• Change of mind: You no longer want the software after activating and using it, without a technical issue.
• Failure to review requirements: The software does not work on a system that does not meet the stated minimum requirements, or does not support a feature you assumed but was not described.
• Issues caused by third parties: Problems caused by your operating system, hardware, other software, or network environment that are outside our control.
• License-generated disputes without technical basis: Once a license has been generated for your order (regardless of whether it has been activated), refunds are not available for non-technical reasons. This includes scenarios such as: you purchased the wrong product, you no longer want the software, you found a cheaper alternative, or you did not have a chance to try the free version before purchase.
• Violation of Terms: Your license has been terminated due to a breach of our Terms of Service.
• Excessive or abusive requests: Repeated refund requests from the same user across multiple purchases may be reviewed for abuse.

4. How to Request a Refund

• Step 1 — Contact support first: Before requesting a refund for a technical issue, please contact us via the online contact form. We will make reasonable efforts to help you resolve the problem.
• Step 2 — Provide details: Include your order ID, the software version, a description of the issue, and any relevant screenshots or error messages.
• Step 3 — Allow time for review: We will review your request and respond within a reasonable time, typically within a few business days of receiving all necessary information.
• Step 4 — Refund decision: If we approve the refund, we will initiate it through Waffo Pancake (our payment processor). If we deny the refund, we will explain the reason.

5. Refund Method and Timing

• Refunds are processed through Waffo Pancake and returned to the original payment method used for the purchase, to the extent supported by Waffo.
• Depending on Waffo's policies and your bank or payment provider, certain fees (such as processing or currency conversion fees) may not be refundable.
• The time for the refund to appear in your account depends on Waffo and your payment provider. We cannot guarantee a specific timeframe, but it typically takes a reasonable number of business days after we initiate the refund.
• Refunds are issued in the same currency as the original purchase. Exchange rate differences may apply and are outside our control.

6. Chargebacks

If you have a concern about a purchase, please contact us first. Initiating a chargeback without first contacting us to attempt resolution may result in:

• License suspension until the dispute is resolved.
• Dispute of the chargeback by Waffo Pancake on our behalf, where appropriate.
• Future purchases being declined by our payment processor.

Chargebacks that are resolved in your favor will result in the license being terminated, as the purchase is effectively cancelled.

7. Free Version

Our software may offer a free version with functional limits. Because no payment is made for the free version, no refund is applicable. You may stop using the free version at any time by uninstalling the software.

8. Policy Changes

We may update this Refund Policy from time to time. For material changes, we will make reasonable efforts to notify you (e.g., by email or a notice on the website) in advance of the changes taking effect. The "Last updated" date at the top of this page reflects the current version. Refund requests are evaluated based on the policy in effect at the time of your purchase.

9. Contact

If you have any questions about this Refund Policy or wish to request a refund, please contact us via the online contact form. You will reach a human, not a bot.

This service is run by an individual developer, not a company. We do not maintain fixed business hours or guarantee a specific response time. Messages are read and answered personally, typically within a reasonable time after seeing your message, accounting for time zone differences and personal availability. Thank you for your patience.